FAQ | FREQUENTLY ASKED QUESTIONS

In our FAQs you will find many answers to frequently asked questions and we hope to be able to help you quickly.
If you still have a question or something is unclear, please feel free to contact our customer support.

TO CUSTOMER SUPPORT

Products & Patterns

Where can I find the instructions for your patterns?

Your sewing patterns are available in the download section of our website. To access them, please log in with your account details and navigate to your personal user area. In this area, you will also find an order history that provides an overview of all your purchases in our online shop.

How are your instructions structured and where can I find them?

All our instructions include step-by-step directions. You'll find a photo for each step, allowing you to work through the instructions systematically. You can preview the instructions before purchasing.

Are your patterns also suitable for beginners?

Our sewing patterns offer varying levels of difficulty, including options for beginners. When selecting a pattern, you'll find clear labels in the product descriptions indicating beginner-friendly designs. More challenging designs, known as masterpieces, require a greater level of commitment or expertise. Explore our diverse range and find the perfect pattern for your experience level.

I'm having trouble printing the ebook. What can I do?

All Swallow Love sewing patterns are printable PDF files that can be printed on any standard printer. Please ensure you open the files in the free Adobe Acrobat Reader program for Mac and Windows.

Feel free to check out our helpful tech tutorial on printer settings.
Make sure that the "Actual Size" setting is selected in the printer menu. Print your pattern in portrait orientation and choose whether to print it in color or black and white in the print options.

Make sure the paper is properly inserted into the input tray to ensure straight feeding into the printer roller.

If you are having trouble printing your ebook, we generally recommend that you first ensure your printer is working properly and connected to your device. Also, make sure you have the latest version of a PDF reader, such as Adobe Acrobat Reader, installed.

Please note that we do not offer support for incorrect printer settings or the use of other programs or mobile phones.


Does the seam allowance include the sewing pattern from Schwalbenliebe?

No, since each customer chooses their own processing method, the seam allowance varies from customer to customer. We recommend a seam allowance of 1.0 cm and advise you to add this to your existing, taped-together pattern before cutting it out, if you encounter any difficulties.

For a flat-felled seam, a seam allowance of 1.5 cm should even be marked.

Where can I find the size chart for your sewing patterns?

Our size chart is based on the measurement specifications of Müller & Sohn and can be viewed in the preview of each individual pattern in our online shop.

Where can I find your Freybooks?

You can find our free ebooks and tutorials either in the blog section of our website or under the link Freybooks.

Are the A0 files also included in the eBooks?

No, however, they can be purchased as prints in our shop.

What size should I choose and how do I adjust it?

For those with different sizes, the first rule is: take precise measurements and note the results. Then, take a look at the provided size chart, and if you need to switch between sizes, our informative tutorial video will help you. In this video, we show you how to adjust the pattern to your individual measurements.

Where can I subscribe to the newsletter?

You can find our newsletter here.

Legal

Am I allowed to sell products made from Schwalbenliebe patterns?

No, the purchased pattern is not licensed for commercial use. Of course, you are welcome to use the pattern for personal use, for example, to sew a birthday present for your friend. However, small-scale production, mass production, and resale are expressly prohibited. If you would like to obtain a license for our patterns, please contact us, and we will work together to find a solution that works for both parties. This also applies to our design plotter files and Freybooks, which are free e-books that we make publicly available.

Am I allowed to offer sewing courses and similar services using SL patterns?

If you would like to volunteer your time to create a one-off course using one of our free e-books (Freybooks), you are welcome to do so. However, conducting paid sewing courses and workshops using our patterns and instructions is not permitted without prior agreement. If you would like to offer workshops or sewing courses and use our patterns and instructions, please contact us via the contact form for collaborations and partnerships. We look forward to your ideas and suggestions and will be happy to discuss the requirements and implementation options with you.

Am I allowed to share SL patterns and plotter files?

No, because both sewing patterns and plotter files are our intellectual property and subject to our trademark rights. Purchasing an e-book from our shop grants you only the right to use it for private purposes; redistribution is not permitted. Please note that creating these files involves considerable work, and unauthorized distribution is a criminal offense that can be prosecuted. We ask you to respect our profession as pattern makers and graphic designers, as numerous hours of work and many regular days in the studio are invested in each pattern. This is not a hobby we pursue half-heartedly. Therefore, the distribution, resale, exchange, copying, printing, or publication (even partially) of the sewing patterns and plotter files is expressly prohibited.

Am I allowed to transfer SL sewing patterns to external platforms to have an A0 plot created from protected A4 files?

The sewing pattern and plotter file are the intellectual property of Schwalbenliebe and are subject to trademark rights. Purchasing a sewing pattern or plotter file from our shop entitles you only to use it for personal purposes and not to distribute it. Please bear in mind that considerable work goes into creating these products, and unauthorized distribution is a criminal offense.

I would like my images removed from the website and social media channels.

Schwalbenliebe handles personal data in accordance with applicable German laws and regulations. If images that have been released for use need to be removed, this can be done by submitting a written request.

To carry out this process, please fill out the corresponding form, precisely describing the content and images to be deleted. Then send the completed form to Schwalbenliebe's business address.

Your application will be reviewed within 14 days and, if correct, implemented. You can download the required form HERE .

Payment & Shipping

How much are the shipping costs?

Shipping costs depend on the weight of the product and are calculated during the checkout process. You can find our shipping information here.

How long are your delivery times?

Our paper sewing patterns are shipped weekly on Tuesdays for orders received by Sunday. We ship via DHL with priority service, which typically results in a delivery time of 1-2 business days. Please note that there are no deliveries on Sundays or public holidays.

Do you also ship internationally?

We ship our paper sewing patterns worldwide, and you can find the shipping information HERE .

What payment methods are available?

To offer our customers maximum convenience, we support various payment methods. You can find all the information HERE.

How do I redeem a voucher or discount?

To redeem a voucher or discount in our shop, please follow these steps: During the checkout process, you will find a special field where you can enter your voucher or discount code. Enter the code there and click "Apply". The discount will be automatically applied to the total amount, so you can benefit from your savings immediately.

Can I also buy patterns by paying in advance?

If you are interested in purchasing sewing patterns via prepayment, please send us an inquiry using our contact form . We will then get in touch with you as soon as possible and provide the necessary information for prepayment. This way, we can ensure that your order is processed smoothly and that you receive your sewing patterns in the shortest possible time.

Technology & Co

Which program should I use to open the downloaded file?

The files are provided in a compact ZIP format and must be extracted before use. This reduces the data volume and makes it easier to download multiple files in a single download.

Common operating systems offer integrated programs for unpacking the files, which automatically perform the unpacking process and then allow you to save the files to the desired location.

I can't find my cutting file for Swallow Love anymore.

Fortunately, downloads are not lost and are guaranteed to be saved in the selected folder on your computer after downloading. Perhaps you downloaded the file using a mobile device?

If your computer is broken or you can no longer find your SL sewing patterns on your hard drive, you have the option to download your purchased instructions up to 5 times. Therefore, please first check if you can access the file in your account area.

Unfortunately, the system cannot offer a replacement, therefore we recommend that you carefully back up your purchased patterns and perform regular backups.

The file won't open!

When you download the file, you will initially receive a ZIP file. Unzip it as described in our FAQs and avoid printing from your mobile device. For optimal results, ensure you only unzip, open, and print your downloads on a computer using the appropriate program.

General questions

Are there any hashtags to help people find your cuts on social media?

You can find our sewing patterns under the hashtag #swallowlove.

Other hashtags used on social media include:

#sewingswallowlove #simpletuesday #mainstreamissoldout & #designordie

We would be delighted if you would tag your creations made using our sewing patterns with the hashtag #schwalbenliebe.

Are the sewing patterns developed in-house by Schwalbenliebe?

All sewing patterns from schwalbenliebe® are personally and carefully designed, constructed, and produced. Likewise, our instructions, photos, and paper patterns are the result of comprehensive and professional work and expertise, ensuring you the best possible quality.

GENERAL TERMS AND CONDITIONS OF BUSINESS

Table of contents

  1. Scope
  2. Conclusion of contract
  3. Right of withdrawal
  4. Prices and payment terms
  5. Delivery and shipping conditions
  6. Granting of usage rights for digital content
  7. Retention of title
  8. Liability for defects (warranty)
  9. Indemnification in case of infringement of third-party rights
  10. Redemption of promotional vouchers /li>
  11. Redeeming gift vouchers
  12. Applicable law
  13. Force majeure
1. Scope
1.1 These General Terms and Conditions (hereinafter "GTC") for Nikolett Veres (hereinafter "Seller") apply to all contracts concluded between a consumer or entrepreneur (hereinafter "Customer") and the Seller regarding the goods and/or services presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 These General Terms and Conditions shall apply accordingly to contracts for the supply of digital content, unless expressly stipulated otherwise.
1.3 These General Terms and Conditions shall apply accordingly to contracts for the delivery of vouchers, unless expressly stipulated otherwise.
1.4 For the purposes of these Terms and Conditions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. For the purposes of these Terms and Conditions, an entrepreneur is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.5 Digital content within the meaning of these Terms and Conditions is all data not contained on a physical data carrier, which is produced in digital form and provided by the seller under the granting of certain rights of use as specified in these Terms and Conditions.
    2. Conclusion of the contract
    2.1 The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to enable the customer to submit a binding offer.
    2.2 The customer can submit an offer via the online order form integrated into the seller's online shop. After placing the selected goods and/or services in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding offer to purchase the goods and/or services contained in the shopping cart by clicking the button that finalizes the order. Alternatively, the customer can also submit the offer to the seller by telephone or email.
    2.3 The customer may accept the seller's offer within five days,
    • by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the customer is decisive, or
    • by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive in this respect, or
    • by requesting payment from the customer after they have placed their order.
    If several of the aforementioned alternatives exist, the contract is concluded at the point in time when one of the aforementioned alternatives first occurs. If the seller does not accept the customer's offer within the aforementioned period, this is considered a rejection of the offer, with the consequence that the customer is no longer bound by their declaration of intent.
    2.4 The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offer.
    2.5 The contract text can be found on the seller's website.
    2.6 Before submitting a binding order via the seller's online order form, the customer can continuously correct their entries using standard keyboard and mouse functions. Furthermore, all entries are displayed again in a confirmation window before the binding order is submitted and can also be corrected there using standard keyboard and mouse functions.
    2.7 Only the German language is available for concluding the contract.
    2.8 Order processing and communication generally take place via email and automated order processing. The customer must ensure that the email address provided for order processing is correct so that emails sent by the seller can be received at that address. In particular, if using spam filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller for order processing can be delivered.
    3) Right of withdrawal
    3.1 Consumers generally have a right of withdrawal.
    3.2 Further information on the right of withdrawal can be found in the seller's cancellation policy.
    3.3 IMPORTANT! Digital products are subject to a limited right of withdrawal in Germany. Exchanges and returns are excluded!
    The cancellation notice should be sent to:
    Swallow love
    Nikolett Veres
    Peter-Huchel-Chaussee 4
    14552 Wilhelmshorst
    Email: post@schwalbenliebe.com
    4) Prices and payment terms
    4.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices inclusive of VAT. Any applicable delivery and shipping costs will be specified separately in the respective product description.
    4.2 The customer has various payment options available, which are specified in the seller's online shop.
    4.3 If advance payment is agreed, payment is due immediately after
    Contract signing is due.
    4.4 When selecting the payment method “PayPal”, payment processing is carried out via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full .
    5) Delivery and shipping conditions
    5.1 Unless otherwise agreed, goods will be delivered to the delivery address specified by the customer. The delivery address provided in the seller's order processing system is decisive for the transaction. However, if PayPal is selected as the payment method, the delivery address registered with PayPal by the customer at the time of payment is decisive.
    5.2 If the shipping company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs of the unsuccessful shipment. This does not apply if the customer effectively exercises their right of withdrawal, if they are not responsible for the circumstances that led to the impossibility of delivery, or if they were temporarily prevented from accepting the offered service, unless the seller had notified them of the service a reasonable time in advance.
    5.3 For self-collection, the seller will first inform the customer by email that the ordered goods are ready for collection. After receiving this email, the customer can collect the goods from the seller's premises by prior arrangement. In this case, no shipping costs will be charged.
    5.4 Digital content will be provided to the customer exclusively in electronic form as follows:
    – via download
    5.5 Vouchers will be provided to the customer as follows:
    •via download
    •by email
    6) Granting of usage rights for digital content
    6.1 Unless otherwise stated in the product description in the seller's online shop, the seller grants the customer a non-exclusive, geographically and temporally unlimited right to use the provided content exclusively for private purposes .
    6.2 The transfer of the content to third parties or the creation of copies for third parties outside the scope of these Terms and Conditions is not permitted unless the seller has agreed to a transfer of the license subject to the contract to the third party.
    6.3 The granting of rights pursuant to Section 158 Paragraph 1 of the German Civil Code (BGB) only becomes effective once the customer has paid the full amount due. The seller may provisionally permit the use of the contractual content even before this point in time. Such provisional permission does not constitute a transfer of rights.
    7) Retention of title
    If the seller makes advance payment, he retains ownership of the delivered goods until the purchase price owed has been paid in full.
    8) Liability for defects (warranty)
    8.1 If the purchased item is defective, the provisions of the statutory warranty for defects shall apply.
    8.2 Notwithstanding the above, the limitation period for claims based on defects in used goods is one year from delivery of the goods to the customer. However, the reduction of the limitation period to one year does not apply.
    • for items which, according to their usual purpose, have been used for a building and have caused its defectiveness,
    • for damages resulting from injury to life, body or health caused by an intentional or negligent breach of duty by the seller or an intentional or negligent breach of duty by a legal representative or agent of the seller,
    • for other damages resulting from an intentional or grossly negligent breach of duty by the seller or from an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the user, as well as
    • in the event that the seller has fraudulently concealed the defect.
    8.3 The customer is requested to report any delivered goods with obvious transport damage to the delivery person and to inform the seller accordingly. Failure to do so will not affect the customer's statutory or contractual warranty rights.
    9) Indemnification for infringement of third-party rights
    If, according to the contract, the seller is obligated not only to deliver the goods but also to process them according to specific customer requirements, the customer must ensure that the content provided to the seller for processing does not infringe upon the rights of third parties (e.g., copyrights or trademark rights). The customer shall indemnify the seller against any third-party claims arising from the seller's contractual use of the customer's content and any infringement of their rights. The customer shall also bear the reasonable costs of necessary legal defense, including all court and attorney fees at the statutory rate. This does not apply if the customer is not responsible for the infringement. In the event of a third-party claim, the customer is obligated to provide the seller immediately, truthfully, and completely with all information necessary for examining the claims and mounting a defense.
    10) Redemption of promotional vouchers
    10.1 Vouchers issued free of charge by the seller as part of promotional campaigns with a specific validity period and which cannot be purchased by the customer (hereinafter referred to as "promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.
    10.2 Individual products may be excluded from the voucher promotion, provided that a corresponding restriction is stated in the content of the promotional voucher.
    10.3 Promotional vouchers can only be redeemed before completing the order process. Subsequent crediting is not possible.
    10.4 Multiple promotional vouchers can be redeemed in one order.
    10.5 The value of the goods must be at least equal to the value of the promotional voucher. Any remaining balance will not be refunded by the seller.
    10.6 If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.
    10.7 The balance of a promotional voucher will neither be paid out in cash nor accrue interest.
    10.8 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of their statutory right of withdrawal.
    10.9 The promotional voucher is transferable. The seller may fulfill their obligations by providing the service to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the respective holder's lack of entitlement, legal incapacity, or lack of authority to act on behalf of another.
    11) Redemption of gift vouchers
    11.1 Vouchers that can be purchased via the seller's online shop (hereinafter referred to as "gift vouchers") can only be redeemed in the seller's online shop, unless otherwise stated on the voucher.
    11.2 Gift vouchers and remaining balances on gift vouchers are redeemable until the end of the third year following the year of purchase. Remaining balances will be credited to the customer until the expiry date.
    11.3 Gift vouchers can only be redeemed before completing the order process. Subsequent crediting is not possible.
    11.4 Multiple gift vouchers can be redeemed in one order.
    11.5 Gift vouchers can only be used to purchase goods and not to purchase other gift vouchers.
    11.6 If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.
    11.7 The balance of a gift voucher will neither be paid out in cash nor accrue interest.
    11.8 The gift voucher is transferable. The seller may fulfill their obligations by providing the service to the respective holder who redeems the gift voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the respective holder's lack of entitlement, legal incapacity, or lack of authority to act on behalf of another.
    12) Applicable Law
    All legal relations between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.
    13) Force Majeure
    12.1 In the event that the seller is unable to perform the owed service due to force majeure (in particular war, natural disasters), it is released from its performance obligations for the duration of the impediment.
    12.2 If the seller is unable to execute the order or deliver the goods for more than one month due to force majeure, the customer is entitled to withdraw from the contract.

    Terms and Conditions version number: 004 Date: February 16, 2021